Our Story
We built this for the businesses everyone else ignores.
Traditional MSPs have a 30-seat minimum. That leaves millions of small businesses — real companies with real problems — without reliable IT support.
3rdPlane was built from the ground up to serve teams of 5–30 employees. Not as a niche, not as a favor — as our primary focus. You're not too small for enterprise-level IT support. You're exactly who we're here for.
Small teams are our specialty
Most MSPs treat you as a loss leader until you reach 50+ seats. We built our entire operation around teams of 5–30. You're not an afterthought here.
Response time that actually means something
We post our SLAs publicly and measure them. Under 30 minutes average first response — not because we have to, because we want to.
Security-first by default
Every client gets endpoint protection, email security, and access controls from day one. Security isn't an upsell — it's the floor.
No long-term lock-in
Month-to-month contracts. We'd rather earn your business every single month than trap you in a 3-year agreement. That keeps us honest.
Why 3rdPlane?
There are hundreds of IT companies. Here's what makes us different — specifically for small businesses.
- We only serve businesses with 5–30 employees — by design
- You get a real person on the phone, not a ticket queue
- Flat-rate pricing means we're incentivized to prevent problems
- No overseas support centers — US-based team only
- We respond to Bark.com leads within 1 hour
- Zero seat minimums, zero setup fees
Certifications & Credentials
“The MSPs that won't call you back have a 30-seat minimum. We don't.”
Let's talk about your IT situation
Free 15-minute call. No pressure. We'll give you honest advice even if it means recommending someone else.
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