3rdPlane

What We Do

IT services built for small teams

Every service below is included in our flat monthly rate. No à-la-carte surprises — just one bill that covers your whole team.

One price covers everything.
Flat-Rate Managed IT Support

No per-ticket billing. No surprise invoices. One flat monthly rate per user covers all your IT needs — from software updates to hardware troubleshooting.

  • Unlimited helpdesk tickets
  • Patch management & updates
  • Proactive system monitoring
  • Remote & on-site support
Stay secure. Stay compliant.
Cybersecurity & Endpoint Protection

We protect every device on your network with enterprise-grade security tools — without enterprise complexity or cost.

  • Antivirus & anti-malware (EDR)
  • Email security & phishing protection
  • Security awareness training
  • Compliance baseline assessments
Microsoft 365 & Google Workspace, done right.
Cloud Setup

We migrate, configure, and manage your cloud environment so your team can work from anywhere, securely.

  • Microsoft 365 / Google Workspace setup
  • Email migration
  • SharePoint & Teams configuration
  • Ongoing cloud administration
< 30 min average response. No bots.
Help Desk — Real Humans, Fast Response

Your team gets a direct line to a real technician. We set strict SLAs and actually meet them.

  • Phone, email & chat support
  • < 30 min average first response
  • Ticket tracking & reporting
  • After-hours critical support
A secure foundation for your business.
Network, VPN & Firewall Management

We design, deploy, and manage your network infrastructure — from office Wi-Fi to remote access VPN.

  • Firewall setup & management
  • VPN configuration
  • Network segmentation
  • Wireless access point management
If the worst happens, you'll be back up in hours.
Backup & Disaster Recovery

Automated, tested backups ensure your data is always safe. We run recovery drills so you know it works before you need it.

  • Automated daily backups
  • Off-site & cloud storage
  • Tested recovery procedures
  • Business continuity planning
Secure from day one — and after they leave.
Employee Onboarding & Offboarding

New hire? We provision their devices and accounts. Departure? We revoke access immediately so nothing falls through the cracks.

  • Account creation & provisioning
  • Device setup & imaging
  • Access revocation on departure
  • IT orientation for new staff

Ready to get started?

Book a free 15-minute call and we'll assess your current IT situation — no commitment required.